Empowering Lives, One Hello at a Time
Hello, It's Me® is classified as assistive technology (AT) and is reimbursable through Medicaid HCBS waivers. We deliver a purpose-built platform for adults with intellectual and developmental disabilities, with IDD engagement coaching for members enrolled through agency and waiver care plans.
Serving 5,000+ adults with IDD across 43 states.
OUR MISSION
Families and individuals often face a 'services cliff' after school ends, isolation and challenges finding opportunities. Our founder Vik Aurora saw this need and built Hello, It's Me® as a bridge to a more connected, inclusive adulthood.
Hello, It's Me® is assistive technology empowering the IDD community. We provide a safe space to connect and learn, featuring our evidence-based Pathways program to guide members toward successful careers and independent living.
"Hello, It's Me® empowers individuals with IDD at every stage, through interactive stories, expert coaching, and community connection."
OUR STORY
After 35 years as an education leader and serial entrepreneur, Vik Aurora saw a critical gap. Adults with IDD hit a services cliff after school. Isolation, limited career paths, and no accessible digital community built for them. In 2020, Vik founded Hello, It's Me® as a co-creation with Kevin Drumheller and Dr. Karyn Harvey. Kevin brought strategic and organizational leadership. Dr. Harvey, an IDD clinician and author of three books on trauma-informed care, brought clinical depth and national recognition from NADD, AAIDD, and START. Together they built a platform shaped with the IDD community, not just for it.
Vik Aurora
Kevin Drumheller
Dr. Karyn Harvey
Hello, It's Me® grew through sustained engagement with adults with IDD, direct support professionals, and family caregivers. Every feature reflects real needs, not assumed ones.
The platform launched across two access channels. Medicaid HCBS waiver and DSP agency enrollment for members supported by a provider, plus direct app access for individuals who want structured platform content.
Hello, It's Me® signed its first state provider partnership as an HCBS DD provider in Missouri. A live, revenue-generating contract, in market today.
Provider enrollment is underway in New Jersey, Colorado, Pennsylvania, and Maryland. Each is at a stage of enrollment as an HCBS provider for enterprise partnerships.
EXECUTIVE TEAM
A small, deliberate team, each role chosen for the lived expertise it brings to the IDD sector.
CEO & Founder
Visionary founder of Hello, It's Me® with 35+ years dedicated to empowering individuals with disabilities. First-generation entrepreneur who entered education at 20. Holds an MBA from Northeastern University. Driving force behind the strategic vision of both Hello, It's Me® and RelateSpark.
Chief Clinical Architect
Dr. Harvey brings over 35 years of clinical and research experience in intellectual and developmental disabilities. Currently Chief Clinical Officer at REACH Services and formerly a Professor of Pediatrics at Emory University School of Medicine, she is nationally recognized as an expert in trauma-informed IDD support. She designed the clinical and curriculum architecture underlying every RelateSpark program. She is not a guest endorser. She built the framework.
ADMINISTRATION TEAM
Operations, partnerships, and product: the engine that keeps the platform delivering for members and agencies.
Operations Lead
Nearly three decades of experience building schools, training educators, and developing programs for the IDD community. Associate VP at Focus EduSolutions and primary contact for all RelateSpark program inquiries.
VP, Innovation
Leads innovation and product development with 20+ years in eLearning, instructional design, and education technology. Leads curriculum architecture and technical delivery at RelateSpark.
Senior Director, Partnerships
Deepak Singh brings over 17 years of experience in healthcare education, EdTech innovation, and workforce development. At Hello, It's Me®, he leads strategic partnerships with school districts, service providers, and employers to expand access to skill-building and transition pathways for individuals with IDD.
Senior Product Manager
Senior Product Manager with over seven years of experience in product development and strategy. At Hello, It's Me®, her role involves defining product roadmaps, streamlining processes, and working closely with teams to bring ideas to life.
BOARD OF DIRECTORS
Our board brings clinical authority and organizational leadership to the oversight of Hello, It's Me®. Both directors helped shape the platform from the start.
Board Director · Co-Creator
Kevin Drumheller joined Richcroft as CEO in April 2020, where he provides organizational direction, leads staff, and executes the long-term strategic vision for the company, which supports over 300 individuals today. In 2021, Kevin became the co-creator of Hello, It's Me®, an app specifically designed to foster connection and community for the I/DD population.
Board Director · Chief Clinical Architect
A recognized national expert in IDD supports with over 35 years of clinical and research expertise focused on individuals with intellectual and developmental disabilities. She advises Hello, It's Me® on evidence-based content and effective coaching strategies, ensuring the platform's clinical integrity and impact from the earliest co-creation phase.
Licensed Clinical Professional Counselor · Board Director
Dawn is a Licensed Clinical Professional Counselor with over 30 years of experience providing therapeutic supports to people with developmental disabilities. She is on a mission to spread person-centered, trauma-informed behavioral health interventions throughout the disabilities field. Working across community-based residential, day service, and employment settings, she has developed programs that improve the skills of clinicians, direct support professionals, and family members to maximize behavioral health outcomes. She sees expanding accessibility to trauma-informed behavioral health services as the key to impacting the disabilities field.
Board Director · Healthcare Payer Strategy
Growth leader with 17+ years in healthcare payer technology and services. Founder and Principal Consultant at Health Revenue Strategy. Former VP of New Business Development at Cotiviti and VP of Payer Markets at Prognos, with national sales leadership at Quest Diagnostics. Charles brings go-to-market strategy, payer market expertise, and revenue leadership to the board.
VALUES
01
Connection, coaching, and life skills are delivered with respect for autonomy and each member's individual support plan.
02
Every feature reflects real needs from adults with IDD, direct support professionals, and family caregivers—not assumptions from outside the community.
03
Clinical governance and coaching curriculum are grounded in Dr. Karyn Harvey's trauma-informed framework and nationally recognized IDD research.
04
Adults with IDD face seven times higher online exploitation risk. We built a peer-safe platform because no safe Medicaid-funded option existed.
