Empowering Lives, One Hello at a Time

Built for the community the rest of the industry left behind.

Hello, It's Me® is classified as assistive technology (AT) and is reimbursable through Medicaid HCBS waivers. We deliver a purpose-built platform for adults with intellectual and developmental disabilities, with IDD engagement coaching for members enrolled through agency and waiver care plans.

3,000+

3,000+ users and growing.

Diverse group of adults laughing together in an inclusive community setting

OUR MISSION

Close the digital inclusion gap for the 8.5 million Americans living with IDD.

Source: RISP Data Bytes, Institute on Community Integration, University of Minnesota.

Families and individuals often face a 'services cliff' after school ends, isolation and challenges finding opportunities. Our founder Vik Aurora saw this need and built Hello, It's Me® as a bridge to a more connected, inclusive adulthood.

Hello, It's Me® is assistive technology empowering the IDD community. We provide a safe space to connect and learn, with friendship, coaching and life skills built for adults with IDD.

"Hello, It's Me® empowers individuals with IDD at every stage, through interactive stories, expert coaching, and community connection."

OUR STORY

How Hello, It's Me® came to be.

01

Vik Aurora, Kevin Drumheller, and Dr. Karyn Harvey build the bridge. 2020

After 35 years as an education leader and serial entrepreneur, Vik Aurora saw a critical gap. Adults with IDD hit a services cliff after school. Isolation, limited career paths, and no accessible digital community built for them. In 2020, Vik founded Hello, It's Me® as a co-creation with Kevin Drumheller and Dr. Karyn Harvey. Kevin brought strategic and organizational leadership. Dr. Harvey, an IDD clinician and author of three books on trauma-informed care, brought clinical depth and national recognition from NADD, AAIDD, and START. Together they built a platform shaped with the IDD community, not just for it.

Vik Aurora, CEO and Founder Vik Aurora
Kevin Drumheller, Co-Creator Kevin Drumheller
Dr. Karyn Harvey, Chief Clinical Architect Dr. Karyn Harvey
02

Co-creation with the community. 2020 to 2024

Hello, It's Me® grew through sustained engagement with adults with IDD, direct support professionals, and family caregivers. Every feature reflects real needs, not assumed ones.

03

Platform live across two access channels. Early 2025

The platform launched across two access channels. Medicaid HCBS waiver and DSP agency enrollment for members supported by a provider, plus direct app access for individuals who want structured platform content.

04

First state provider partnership: Missouri. July 2025

Hello, It's Me® signed its first state provider partnership as an HCBS DD provider in Missouri. Medicaid-reimbursed today under all four Missouri HCBS waivers.

05

2026: Approved Medicaid provider in New Jersey. Enrollment under way in Colorado, New Hampshire, Maryland and Pennsylvania.

Enrollment under way in Colorado, New Hampshire, Maryland and Pennsylvania, with Texas, Indiana and Ohio next.

LEADERSHIP

The people leading the platform.

A small, deliberate team, each role chosen for the lived expertise it brings to the IDD sector.

Vik Aurora

CEO and Founder

Vik Aurora

Visionary founder of Hello, It's Me®. Three-time entrepreneur with 35 years in education and healthcare technology. Started his first venture at 19.

MBA, Northeastern 35 yrs education and healthcare technology Founder, Hello It's Me®
Charles Gaughan

Chief Growth Officer and EVP of Capital Strategy

Charles Gaughan

Growth leader with 30+ years in healthcare payer technology and services. Founder of Health Revenue Strategy, formerly VP of New Business Development at Cotiviti.

MBA, Daniels College of Business Healthcare Payer Technology Cotiviti · Prognos
Dr. Karyn Harvey, PhD

Chief Clinical Architect

Dr. Karyn Harvey, PhD

Dr. Harvey brings over 35 years of clinical and research experience in intellectual and developmental disabilities. Currently Chief Clinical Officer at REACH Services and formerly a Professor of Pediatrics at Emory University School of Medicine, she is nationally recognized as an expert in trauma-informed IDD support. She designed the clinical and curriculum architecture underlying every RelateSpark Program.

PhD, Applied Developmental Psychology 35+ yrs IDD Research NADD · AAIDD · START Award Winner
Randeep Kaur Sethi

Head of Operations

Randeep Kaur Sethi

25+ years of experience building schools, training educators, and developing programs for the IDD community. Primary contact for all RelateSpark Program inquiries.

25+ yrs education Head of Operations Primary Contact
Shyam Nair

VP, Innovation

Shyam Nair

Leads innovation and product development with 18+ years in eLearning, instructional design, and education technology. Leads curriculum architecture and technical delivery at RelateSpark.

VP, Innovation 18+ yrs eLearning Curriculum Architecture

TEAM

The people who run the work.

Partnerships and product: the engine that keeps the platform delivering for members and agencies.

Deepak Singh

Senior Director, Partnerships

Deepak Singh

Deepak Singh brings over 17 years of experience in healthcare education, EdTech innovation, and workforce development. At Hello, It's Me®, he leads strategic partnerships with school districts, service providers, and employers to expand access to skill-building and transition pathways for individuals with IDD.

17+ yrs EdTech & Healthcare Senior Director, Partnerships Workforce Development
Suhana Jeelani

Senior Product Manager

Suhana Jeelani

Senior Product Manager with over seven years of experience in product development and strategy. At Hello, It's Me®, her role involves defining product roadmaps, streamlining processes, and working closely with teams to bring ideas to life.

7+ yrs Product Management Product Roadmap & Strategy Cross-functional Teams

BOARD OF DIRECTORS

Our directors.

Our board brings clinical authority and organizational leadership to the oversight of Hello, It's Me®. Our directors helped shape the platform from the start.

Kevin Drumheller

Board Director · Co-Creator

Kevin Drumheller

Kevin Drumheller joined Richcroft as CEO in April 2020, where he provides organizational direction, leads staff, and executes the long-term strategic vision for the company, which supports over 300 individuals today. In 2021, Kevin became the co-creator of Hello, It's Me®, an app specifically designed to foster connection and community for the I/DD population.

CEO, Richcroft Co-Creator, Hello It's Me®
Dr. Karyn Harvey, PhD

Board Director · Chief Clinical Architect

Dr. Karyn Harvey, PhD

A recognized national expert in IDD supports with over 35 years of clinical and research expertise focused on individuals with intellectual and developmental disabilities. She advises Hello, It's Me® on evidence-based content and effective coaching strategies, ensuring the platform's clinical integrity and impact from the earliest co-creation phase.

PhD, Applied Developmental Psychology Chief Clinical Officer, REACH Services NADD · AAIDD · START
Charles Gaughan

Board Director

Charles Gaughan

Growth leader with 30+ years in healthcare payer technology and services. Founder of Health Revenue Strategy, formerly VP of New Business Development at Cotiviti.

MBA, Daniels College of Business Healthcare Payer Technology Cotiviti · Prognos
Dawn K. Davis-Brodeur, M.A., LCPC

Licensed Clinical Professional Counselor · Board Director

Dawn K. Davis-Brodeur, M.A., LCPC

Dawn is a Licensed Clinical Professional Counselor with over 30 years of experience providing therapeutic supports to people with developmental disabilities. She is on a mission to spread person-centered, trauma-informed behavioral health interventions throughout the disabilities field. Working across community-based residential, day service, and employment settings, she has developed programs that improve the skills of clinicians, direct support professionals, and family members to maximize behavioral health outcomes. She sees expanding accessibility to trauma-informed behavioral health services as the key to impacting the disabilities field.

LCPC 30+ yrs Behavioral Health Trauma-Informed Care

VALUES

Four values, lived in the work.

01

Dignity is non-negotiable.

Connection, coaching, and life skills are delivered with respect for autonomy and each member's individual support plan.

02

Designed with, not for.

Every feature reflects real needs from adults with IDD, direct support professionals, and family caregivers-not assumptions from outside the community.

03

Evidence over claims.

Clinical governance and coaching curriculum are grounded in Dr. Karyn Harvey's trauma-informed framework and nationally recognized IDD research.

04

Safety as default.

We built a peer-safe platform because adults with IDD deserved a safe option inside Medicaid.

Learn how the platform works.

Explore the two access channels, review our clinical foundation, or get in touch with our team.

How it works→ Contact us→